Our customized TrackSoft e-Concierge System is an extension of our powerful cloud database application, giving you enormous capabilities, such as managing work flow, automated notifications, user provisioning, security, reporting, dashboards, data visualization and many other tools. Our e-Concierge System will integrate with other aspects of your business operation for a seamless process. The interface and the process of the system are customized by our solutions architects to match your unique organizations’ process and needs.
One example of how e-Concierge can benefit an organization is by enabling visitors to sign-in without assistance and select from a menu of services that are automatically routed to individual staff members based on their availability and schedules with multiple redundant checks and notifications to ensure the visitor is served in a timely manner. Wait times and service times are also tracked to gauge service levels as well as employee productivity. As a result, customers’ satisfaction substantially improves reducing costs due to the automation of the process.
The application has many benefits, some of those benefits include:
Faster service to visitors (customers, clients, guests) and reduction in wait time.
Visitors are aware of their placement in line and have some expectation of when they will be served.
Visitors can elect to receive a text or SMS notification when they are ready to be served.
Multiple redundancies are incorporated to insure that visitors are assisted in a timely manner.
Tracking and reporting activities.
Supervisors have real-time monitoring of employee and visitor activities remotely.
The e-Concierge system is user-friendly in every aspect:
The application will auto-complete as much information as possible for visitors, reducing data entry time and improving accuracy. Once a visitor signs in, they can view their place in line on a display monitor.
For staff, common tasks of processing and updating are automated.
Searching and finding records is easy with the ability to view and edit the data in multiple ways, including the use of a mobile app.
Flexibility is also present, allowing staff members to modify records in case of an error or an unusual request.
State-of-the-art security capabilities:
History and audit trail of all user activities including log-ins, editing and record viewings.
The ability to set users’ permissions to view and edit records.
Checks for unusual log-in attempts.
Lock location of user access.
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